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Service Mechanic

Job Summary:

The Service Mechanic is responsible for the diagnosis, repair, and maintenance of customer bicycles; as well as the occasional building of company bicycles. Service Mechanics are responsible for following Bike Barn customer service standards and communicating effectively with customers. 

Essential Duties and Responsibilities:

The Service Mechanic is responsible for but not limited to the following:

Customer Service

  • Consistently demonstrates a friendly, enthusiastic, positive attitude.
  • Welcomes customers with a smile and greeting.
  • Answers phone calls cheerfully and professionally; ensures immediate assistance is given and manages short hold times.

Mechanical

  • Strong understanding and knowledge of bicycle mechanics, components, and tools needed to complete repairs.
  • Ability to diagnose mechanical issues and complete estimates.
  • Conduct repairs including:
    • Flat tires and tuning wheels
    • Bottom bracket adjustments
    • Headset adjustments
    • Brake adjustments
    • Tune-Ups
    • Derailleur Adjustments
    • Other repairs
  • Complete bike builds as needed.
  • Properly and thoroughly complete all service tickets.
  • Follow company procedures for ordering special parts, and ringing them through POS.
  • Strives to meet all company driven sales goals and objectives.

Compliance to Company Standards

  • Maintains a favorable working relationship with all company employees and keeps a “team” approach in dealing with fellow employees and customers.
  • Contributes to a fun working climate; which helps boost employee morale, productivity, and effectiveness.
  • Projects a favorable image of Bike Barn, inside and outside of the store.
  • Knows our Company policies and works diligently to follow them, including procedures for loss prevention.

Qualifications:

  • Strong interpersonal and communication skills.
  • Understands and follow oral and written instructions. Communicates clearly.
  • Prior mechanic experience, preferably in a bike shop setting.
  • Self-motivated.
  • Ability to learn and process information through our systems.
  • Great attention to detail and accuracy.

Physical Requirements:

  • Ability to move or handle merchandise throughout the store generally weighing up to 35 pounds.
  • Ability to lift product overhead generally weighing up to 35 pounds.
  • While performing the duties of this job, the employee is regularly required to stand for extensive time periods; while occasionally walking, kneeling, reaching, or sitting.
  • Ability to work varied hours/days as business dictates.

 

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